PRIMARY ARMS

Since our founding in 2007, Primary Arms has served as Houston’s premier tactical brand, and we’re seeking talented individuals to join our team.

Just like Houston itself, our legacy is built on its diversity. No matter where you come from, or where your skills align, Primary Arms is a place where you’ll find a network of support and personal growth. In this industry, every day brings new opportunities, and our teams rely on one another to discover them.

So, whether you’re a young professional, a steadfast Veteran, an impassioned artist, or just a genuine firearms enthusiast, we welcome you to Primary Arms.

WHY PRIMARY ARMS

Primary Arms provides a career unlike any other.

We’re in one of America’s fastest-moving industries, where technologies and prospects are constantly evolving. Our success comes from a passion for nonstop improvement—whether in developing a new Optical design or by adding a growing brand to our eCommerce site. At Primary Arms, any employee can contribute to excellence, and at every level, we openly invite improvement.

Though we’ve grown a lot since our humble beginnings, Primary Arms still feels like a small, tightly-knit business where everyone is an essential part of our team. That’s why we offer compelling benefits packages, which show our commitment to our employees.

BENEFITS

Primary Arms is committed to competitive compensation with frequent growth opportunities. We evaluate our wages not just by the firearms industry, but by the job market as a whole, so you’re always fairly rewarded for your time and contributions.

Beyond compensation, we also offer competitive 401 (k) options with matching to help you save for retirement. You can also choose from a wide variety of comprehensive health, life, vision, and dental insurance plans. We do our best to tailor these offerings to our employees' needs, helping them to direct their income exactly as desired.

Of course, our employees also receive a considerable company discount on anything we make or carry, which includes over 15,000 products. If you’re passionate about firearms or the outdoors, there’s no better way to save money while staying up-to-date on your favorite hobbies.

FFL Processor

Houston, TX

Full Time

Entry Level

Reports To
FFL Processing Supervisor, FFL Processing Manager

Job Overview
The FFL Processor is responsible for performing administrative-related duties on a professional level and works closely with the FFL Processing Supervisor / FFL Processing Manager. This positions predominantly carries out responsibilities in the following functional areas: processing FFL orders, communicates with customers, FFL holders and internal company departments.
This is a full-time position with daytime hours. Some non-standard work shifts may be required.
Our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric.
Responsibilities and Duties

This person will communicate with customers to perform the following:
• Process FFL orders efficiently and without error(s)
• Communicate and coordinate with customers and Federal Firearms License holders via phone and email
• Monitors communications with Customer Service and FFL Operations
• Ensure orders are compliant with federal firearm laws and state regulations
• Prepares orders for order fulfillment
• Provide Support to FFL Operations
• Takes direction from FFL Processing Supervisor/ FFL Processing Manager
• Perform other related duties, as needed, within the Primary Arms team

Skills and Qualifications
The incumbent must demonstrate proficiency in the following areas:
• Customer focus
• Professional & pleasant demeanor
• Ability to handle pressure
• Ability to work as an integral part of a team
• Adaptability/flexible
• Analytical and problem-solving skills
• Effective decision-making ability
• Advanced PC skills
• Phone and Email etiquette
• Dependability
• High degree of productivity
• Ability to maintain a high level of accuracy
• Excellent attention to detail, well organized and able to adhere to deadlines
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
• 1+ years of Firearms knowledge/experience is a plus
• Aptitude to learn our business

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