PRIMARY ARMS

Since our founding in 2007, Primary Arms has served as Houston’s premier tactical brand, and we’re seeking talented individuals to join our team.

Just like Houston itself, our legacy is built on its diversity. No matter where you come from, or where your skills align, Primary Arms is a place where you’ll find a network of support and personal growth. In this industry, every day brings new opportunities, and our teams rely on one another to discover them.

So, whether you’re a young professional, a steadfast Veteran, an impassioned artist, or just a genuine firearms enthusiast, we welcome you to Primary Arms.

WHY PRIMARY ARMS

Primary Arms provides a career unlike any other.

We’re in one of America’s fastest-moving industries, where technologies and prospects are constantly evolving. Our success comes from a passion for nonstop improvement—whether in developing a new Optical design or by adding a growing brand to our eCommerce site. At Primary Arms, any employee can contribute to excellence, and at every level, we openly invite improvement.

Though we’ve grown a lot since our humble beginnings, Primary Arms still feels like a small, tightly-knit business where everyone is an essential part of our team. That’s why we offer compelling benefits packages, which show our commitment to our employees.

BENEFITS

Primary Arms is committed to competitive compensation with frequent growth opportunities. We evaluate our wages not just by the firearms industry, but by the job market as a whole, so you’re always fairly rewarded for your time and contributions.

Beyond compensation, we also offer competitive 401 (k) options with matching to help you save for retirement. You can also choose from a wide variety of comprehensive health, life, vision, and dental insurance plans. We do our best to tailor these offerings to our employees' needs, helping them to direct their income exactly as desired.

Of course, our employees also receive a considerable company discount on anything we make or carry, which includes over 15,000 products. If you’re passionate about firearms or the outdoors, there’s no better way to save money while staying up-to-date on your favorite hobbies.

Firearms Product Specialist

Pearland, TX

Full Time

Entry Level

We’re looking for a Firearms Product Specialist for our exciting e-commerce and retail environment. At Primary Arms, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations. This is an exciting opportunity for a firearms enthusiast! At Primary Arms, we enjoy a business casual dress code, competitive pay and benefits, making us an attractive choice for the right candidate.

This is a full-time position with daytime and early evening hours. Some non-standard work shifts may be required. We provide training.

The Firearms Product Specialists are the folks at Primary Arms who are experts in their domain. They know all about the AR & AK rifle platforms, and can talk about optics all day long. Is this you?

We love our customers. In fact, our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric and diverse. This person will communicate with customers via telephone and email in our contact center and retail store to perform the following:

• Deliver exceptional customer support to each customer

• Function as a technical expert about AR and AK rifle platforms and optics

• Answer questions about our products via phone, email, and face-to-face

• Process & queue orders for shipment or pickup

• Process payment for phone, email, and store orders

• Perform other related duties, as needed, within the Primary Arms team

Required Skills/Qualifications

The successful candidate must demonstrate proficiency in the following areas:

• Working knowledge of the AR15 platform and its subsystems

• Experience with different optics and scopes

• Exceptional customer service in a retail/e-commerce contact/call center

• Professional & pleasant demeanor

• Work well under pressure

• Dependability

• Flexibility and adaptability to change

• Team-oriented mindset

• Excellent oral, written, and interpersonal skills

• Problem solving skills through effective time decision making ability

• Analytical and problem solving skills

• Highly effective detail orientation through organizational & time management skills

• PC proficiency

Recommended Skills/Qualifications:

• Knowledge of help desk/case management software and/or order management systems plus Point-of-Sale systems very helpful.

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