PRIMARY ARMS

Since our founding in 2007, Primary Arms has served as Houston’s premier tactical brand, and we’re seeking talented individuals to join our team.

Just like Houston itself, our legacy is built on its diversity. No matter where you come from, or where your skills align, Primary Arms is a place where you’ll find a network of support and personal growth. In this industry, every day brings new opportunities, and our teams rely on one another to discover them.

So, whether you’re a young professional, a steadfast Veteran, an impassioned artist, or just a genuine firearms enthusiast, we welcome you to Primary Arms.

WHY PRIMARY ARMS

Primary Arms provides a career unlike any other.

We’re in one of America’s fastest-moving industries, where technologies and prospects are constantly evolving. Our success comes from a passion for nonstop improvement—whether in developing a new Optical design or by adding a growing brand to our eCommerce site. At Primary Arms, any employee can contribute to excellence, and at every level, we openly invite improvement.

Though we’ve grown a lot since our humble beginnings, Primary Arms still feels like a small, tightly-knit business where everyone is an essential part of our team. That’s why we offer compelling benefits packages, which show our commitment to our employees.

BENEFITS

Primary Arms is committed to competitive compensation with frequent growth opportunities. We evaluate our wages not just by the firearms industry, but by the job market as a whole, so you’re always fairly rewarded for your time and contributions.

Beyond compensation, we also offer competitive 401 (k) options with matching to help you save for retirement. You can also choose from a wide variety of comprehensive health, life, vision, and dental insurance plans. We do our best to tailor these offerings to our employees' needs, helping them to direct their income exactly as desired.

Of course, our employees also receive a considerable company discount on anything we make or carry, which includes over 15,000 products. If you’re passionate about firearms or the outdoors, there’s no better way to save money while staying up-to-date on your favorite hobbies.

Retail Store Manager

Pearland, TX

Full Time

Experienced

Primary Arms, LLC. is one of the fastest growing companies in the outdoor sports and firearms industry. We are looking for a Storefront Manager, who is available for immediate hire in Houston, TX. At Primary Arms, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations. This is an exciting opportunity for a firearms enthusiast! We enjoy a business casual dress code, competitive pay and benefits, making us an attractive choice for the right candidate. We also have an exceptional employee purchase plan. Generous relocation assistance is available for the right candidate.

Job Overview

The Storefront Manager is responsible for performing day-to day managerial duties and on a professional level and works closely with the storefront personnel / leads / supervisors. This positions predominantly carries out responsibilities in the following functional areas: manages the staff of the retail store and the storefront processes.

This is a full-time position with daytime hours. Some non-standard work shifts may be required.
Our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric.

Responsibilities and Duties

This person will communicate with customers to perform the following:

Provides support to and manages the storefront team and processes
Knowledge resource for other employees
Ensures that customers are serviced according to Primary Arms customer service standards
Ensures that service is quick and efficient
Recommends improvements to processes
Processes orders
Answers questions about our products
Counts cash drawers
Manages cleaning the store
Prepares 4473 tablets
Opens new spreadsheet for storefront dispositions
Inputs all 4473s into the corresponding disposition folder
Check through Delay information for updates in NICS
Send “Over 10 Days” emails
Ensures that personnel are actively working
Ensures that the breaks and lunch rotation is adhered to
Process Employee orders
Count down all cash drawers and ensure that discrepancies are recorded and reported
Put cash in deposit bag
Ensures cash drawer count sheets are completed and placed with deposits
Ensures deposit slips are placed in the deposit bag
Ensures the shredder box is emptied
Ensures that door key pad is locked in safe
Ensures that the main door is locked and secured
Prints storefront dispositions
Ensures all receipts are put into the safe with the cash drawers
Ensures all 4473s are placed on his/her desk
Reviews all 4473s for errors
Updates the 4473 error tracker
Emails 4473 error tracker to COO, Director of Operations, and Compliance Director
Ensures training is up to date for team
Inputs all 4473 into the corresponding disposition folder
Turns off all display optics
Ensures that both parts bins under the counter are empty
Ensures all bags and miscellaneous items are stocked
Ensures cleaning supplies are stocked
Ensures there is change in the cash box
Updates Store Front Revenue Tracker and emails to COO and Director of Operations
Ensures that scheduling is completed
Verifies time off for personnel; inputs information in calendar and submits documentation to the Director of Operations
Perform other related duties, as needed, within the Primary Arms team

Skills and Qualifications

The incumbent must demonstrate proficiency in the following areas:

Customer focus
Professional & pleasant demeanor
Ability to handle pressure
Dependability
Ability to work as an integral part of a team
High degree of productivity
Adaptability/flexible
Excellent oral, written, and interpersonal skills
Analytical and problem-solving skills
Effective decision-making ability
Effective organizational & time management skills
Aptitude to learn our business
Ability to maintain a high level of accuracy
PC proficiency.
Ability to accurately handle cash/credit card payments.
Firearms knowledge/experience is a plus.

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